NORTFIELD, IL LAND ROVER CUSTOMER TESTIMONIALS

Hear What Our Customers Have to Say

Dear Mr. Fields:

Several weeks ago, I had the unfortunate experience of having my car break down in Battle Creek, Michigan while driving my family from Chicago to Michigan for the Easter weekend. My children's ages are four years, two years and two months old and needless to say, having a car problem with this cargo can be very stressful.

Fortunately, I was able to make immediate contact with Brian Black from your Winnetka store and Brian was immensely helpful in providing us with access to roadside assistance and rental car alternatives. Brian even called his wife (Brian's wife works for Kellogg - based in Battle Creek) to help us with rental car suggestions. Within 1.5 hours of the breakdown, we were back on our way in a rental car. We could not have felt better supported.

Our car was towed to the nearest dealer in Grand Rapids and the following day we heard from the dealership that the problem with our vehicle was not covered by our warranty. Once hearing this very disappointing news, I called your Winnetka store and spoke to Joe, Gary and Ed. Your team assured me that they would take care of things in short order and gave me great comfort. Following this conversation, they arranged to have my vehicle repaired and shipped back to Winnetka at very little cost to me. Futhermore, they arranged a loaner car for me until my car was returned. Again, we could not have felt better supported.

I first purchased a car from Fields in 2003 and I have since found your level of people and service to be extraordinary. In fact, I have purchased all of my cars (4 in total) from Fields since 2003 and remain a loyal customer. My loyalty stems from knowing that whether I take my daughters for popcorn and a carwash on Saturday mornings, or find myself in a difficult position with my vehicle, that I will have the best, and most satisfying, experience possible.

I would like to especially recognize Ed, Gary, Joe and Brian and let you know how much I appreciate their care, diligence and execution. I know you understand the level of professional that is working for your organization, but I wanted to remind you of the very positive impact they have on your customers.

Sincerely,
James

Contact

Land Rover Northfield

670 Frontage Road
Directions Northfield, IL 60093

  • Sales: (888) 814-6772

Sales Hours

  • Monday 9:00 am - 9:00 pm
  • Tuesday 9:00 am - 9:00 pm
  • Wednesday 9:00 am - 9:00 pm
  • Thursday 9:00 am - 9:00 pm
  • Friday 9:00 am - 8:00 pm
  • Saturday 9:00 am - 6:00 pm
  • Sunday Closed
See all department hours

Dealership Hours

  • Monday 9:00 am - 9:00 pm
  • Tuesday 9:00 am - 9:00 pm
  • Wednesday 9:00 am - 9:00 pm
  • Thursday 9:00 am - 9:00 pm
  • Friday 9:00 am - 8:00 pm
  • Saturday 9:00 am - 6:00 pm
  • Sunday Closed

Parts Dept. Hours

  • Monday 7:30 am - 6:00 pm
  • Tuesday 7:30 am - 6:00 pm
  • Wednesday 7:30 am - 6:00 pm
  • Thursday 7:30 am - 6:00 pm
  • Friday 7:30 am - 5:00 pm
  • Saturday 8:00 am - 3:00 pm
  • Sunday Closed

Service Dept. Hours

  • Monday 7:30 am - 6:00 pm
  • Tuesday 7:30 am - 6:00 pm
  • Wednesday 7:30 am - 6:00 pm
  • Thursday 7:30 am - 6:00 pm
  • Friday 7:30 am - 5:00 pm
  • Saturday 8:00 am - 3:00 pm
  • Sunday Closed